KittenSchedule › Support

Support

Need a hand with KittenSchedule? We're happy to help. Most questions are answered below — if yours isn't, email us and we'll get back to you within 1–2 business days.

Contact us

Email support@kittenschedule.com with your question. If it's about your account, please email from the address you signed up with so we can find you quickly.

Creating an account or signing in

KittenSchedule works fully offline for tracking your kitten — an account is only needed if you want household sync (sharing across devices/family) or premium.

• Password requirements: your password must be at least 8 characters. If sign-up doesn't go through, that's the most common reason — try a longer password.
• "Could not reach the server": check your internet connection and try again. Your kitten data stays safe on your device either way.
• Forgot which email you used? Email us and we'll help you recover access.

Premium & billing

• Premium unlocks unlimited pets, household sync, photo journal, and vet-ready PDF export.
• Restore a purchase: Settings → Restore Purchases.
• Manage or cancel an App Store subscription anytime in your Apple ID subscription settings.

Household sync

Premium households can sync a kitten's schedule across devices. Invite a family member from Settings → Household, then have them enter the join code. Everyone sees the same schedule and updates.

Deleting your account

You can permanently delete your account and all associated data anytime from Settings → Delete account in the app, or at kittenschedule.com/delete-account/.

A note on veterinary care

KittenSchedule's schedules describe general, widely used conventions and are not veterinary advice. Every kitten is different — always confirm timing with your veterinarian.